Resolve Lost Item Dialog Box

Use this dialog box to resolve a lost item’s status and the charges associated with it when the item is found at circulation. After you select an action and click OK, the circulation process continues. See Managing Lost Items.

Note:
If the patron has already received a bill for the lost item, the Billed check box is selected. If the patron has already paid the bill, you can use this dialog box to refund the payment or credit the patron account.

• Replacement charges - For unpaid items, you can waive or partially waive the replacement amount, or you can choose to leave the replacement charge as is and do nothing with the patron’s account. For paid items, you can credit the patron’s account, refund the amount, or leave the patron’s account as is.
• Processing fees - For unpaid items, you can waive or partially waive the processing fee, or you can choose to leave the fee as is and do nothing with the patron’s account. For paid items, you can credit the patron’s account, refund the amount, or leave the patron’s account as is.
• Overdue charges - For unpaid items only, you have the following options:
• Pay - Select this to pay or partially pay the overdue amount. You must select a payment method in the Payment Method box, then process the payment.

Important:
If your library uses Active Payment manager (Class Point of Sale) to manage payments you cannot pay a fine from the Resolve Lost Item dialog box. Select Waive or Leave as is instead. If you choose to leave the charge on the patron’s account, you can pay it from the Patron Status workform - Account view. See Pay charges from the Account view.

• Waive - Select this option to waive or partially waive the overdue amount.
• Leave as is - Select this option to do nothing with the patron’s account.